General Service FAQs

How do I check the status of my order?

After placing your order you will automatically receive your personal tracking number, with your tracking number you can track the status of your order via our logistics service providers.

How do I get in contact with a salesperson?

If you have a general enquiry about Dematic Real Time Logistics products or services, you can call us on 02 9486 5555 during office hours or make an enquiry here and a representative will reach out to you directly.

What ROI can I expect from implementing Dematic software solutions?

Dematic Software Solution Return on Investment (ROI) can vary depending on the scale of operation, existing systems and technologies in place as well as a number of other different factors. Contact a Dematic Real Time Logistics specialist consultant here to learn more.

Do you have a repair service?

Yes, with Dematic Repair Services, you have the flexibility to choose the right coverage and protection package that meets the needs of your business. Our repair service ensures the highest levels of productivity, uptime and device reliability, response times range from overnight express coverage up to 5 days. Learn more here.

Do you have a software help service?

Yes, we have certified service technicians available 24/7 based out of our Sydney and Auckland contact centres. Our comprehensive service packages can include everything you need to ensure system uptime for your business.

Do you offer bespoke hardware and software solutions?

Yes, we appreciate that all businesses are different and therefore have unique requirements, Our range of hardware and software solutions can be configured to connect to your existing network and software systems, A dedicated project manager can work with you to understand your business requirements and manage system implementation from project kick-off through to handover.

Do you offer installation services?

Yes, Dematic Real Time Logistics provide an end-to-end solution including installation services. Our range of services include auditing and system design. terminal configuration as well as comprehensive change management and onsite implementation assistance.

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