Dematic Repair Service

Dematic Repair Service programs deliver the highest levels of productivity, device reliability, and uptime. Choose from the Dematic Express Exchange, 2 Day or Dematic 5 Day Service Plans to get the amount of coverage and protection you need for your Psion Legacy, Datalogic and Honeywell product handling solutions. Dematic is an authorised repairer for these brands, which allows a faster turnaround time for repairs as there is no additional shipping time to third parties. Dematic Service Plans are available across Dematic Australia and New Zealand.

The response time you need

With Dematic Repair Services, you have the flexibility to choose the response time you need. The Dematic 2 Day, Dematic 5 Day or Express Exchange programs offer the following levels of response time to meet the needs of your business:

Express Exchange: Overnight-exchange service for devices. Dematic will store spare devices for you.

2 Day: Two-day, depot service for light, medium, and heavy product handling environments.

5 Day: Five-day, depot service for light, medium, and heavy product handling environments.

Multi-vendor comprehensive coverage

Dematic Service Plans takes the aggravation away from dealing with multiple vendors. Some of the benefits with a Dematic Service Plan are;

  • Not having to communicate with multiple manufacturers
  • Avoid multiple repair processes to follow
  • Dematic will manage all your equipment contracts
  • Faster repair turnaround
  • Dematic will stage the device after repair
  • Equipment tested and service warrantied for 3 months after repair

Express Exchange

Dematic’s Express Exchange program offers overnight shipping to minimise your down time. Spare units are held in reserve here at Dematic and shipped to you in exchange for units coming in for repair, making sure your production is back on track in the shortest possible time. Dematic will take responsibility for managing the repair process for you, regardless of the manufacturer.

Compare Service Plans:

Features Warranty Express Exchange 2-Day 5-Day
Repair turnaround Dependant on shipping times and parts availability

Ask us for more information

AU 1800 026 529

NZ 0800 226 529

Overnight exchange 2 busisness days 5 business days
Return shipping Standard: ground Standard: overnight Standard: overnight Standard: overnight
Device configuration afetr repair No Included Optional Optional
Comprehensive cover including normal wear, tea, and accidental damage No Included Included Included
ServiceDesk Support Monday to Friday
7 am – 5 pm (AEST)
Monday to Friday
7 am – 5 pm (AEST)
Monday to Friday
7 am – 5 pm (AEST)
Monday to Friday
7 am – 5 pm (AEST)
Term 1-5 years 3-5 years 3-5 years 3-5 years

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