Important factors to consider when selecting a Service Plan:
The time your equipment will be away for repair
- How many days can you be without your equipment?
- What is the cost to your business while equipment is being repaired?
- Do you have spares on-site to cover the equipment that is being repaired?
Note: Warranty repair turnaround time is a minimum of two weeks.
Who is going to configure devices once repaired?
- Different technologies use different operating systems and firmware versions making the configuration process difficult and complicated
- Do your site operators have the knowledge and time to carry out this task?
- Service Plans can include the configuration of devices once repaired
Note: Warranty repairs do not include the configuration of your equipment after repair
What is covered
- Mobility provides many benefits to your operation although it makes the equipment more susceptible to being dropped and damaged
- Wear and tear on equipment due to harsh conditions including varying temperatures or dust
- Select a Service Plan which covers all wear and tear and accidental damage
- The right service plan can provide fixed maintenance costs to help with forecasting operational expenses
Note: Warranty repairs are limited to manufacturer defects only. Repair of wear, tear, or damage will incur additional cost.
- Where is the Service Partner’s service centre located?
- Do you need to send equipment to multiple locations?
- Which model goes to which Service Partner?
- If you have equipment from multiple Service Partners the repair return process can become complicated
- Understanding the repair process for each Service Partner will help in selecting the right Service Plan for your needs
- Dematic can be your single source for repair services
- Take a look at the Dematic Service Plans to simplify the repair process