Zebra Mobile Computer and Scanner Service Plans

Your Zebra Mobile Computers and Scanning equipment is already covered by standard Zebra standard manufacturer’s warranty, which provides basic repair cover and service desk support. For better peace of mind, this can be upgraded to one of the three following plans:

ZebraOneCare Essential

Zebra OneCare Essential service offers comprehensive coverage, technical support during local business hours and 3-day turnaround time on repairs. Included for Zebra mobile computers is Zebra’s Device Diagnostic service that will detect WLAN connectivity, memory and battery issues to help analyse problems without leaving the hands of the user.

ZebraOneCare Select

Need a higher level of care? Zebra OneCare Select service delivers more capabilities. If a device needs repair, Zebra ship out a replacement as soon as they have been notified and prior to receiving the broken unit. No matter what time of the day or night you have a problem, Dematic and Zebra experts are ready to help. The Select service provides a technical support help desk with 24×7 availability.

ZebraOneCare Premier

Are business outcomes critical to your operation? Is the highest level of productivity essential for your business? ZebraOneCare Premier, our highest level of service, delivers a truly differentiated service experience. You choose the features you need, from customized dashboards, advanced diagnostics, 3rd party software support and proactive alerts designed around unique thresholds you select, all supported by a dedicated help desk. This level of deep operational insight allows you to integrate your operations and truly transform your business by taking full advantage of Dematic and Zebra’s overall service capabilities.

Compare Service Plans:


Features Warranty Essential Select Premier
Repair turnaround time 10 business days 3 business days Advance replacement Advance replacement
Return shipping Standard: ground Standard: ground Next business day Next business day
Device configuration following repair No Optional Included Included
Comprehensive cover including normal wear, tear, and accidental damage No Included Included Included
ServiceDesk Support Monday to Friday, 7am-5pm AEST Monday to Friday, 7am-5pm AEST 24/7 support 24/7 dedicated support
Services Dashboard No Optional Included Included
Operational Visibility Service (OVS) No Optional Optional Included
Term 1-5 years 3-5 years 3-5 years Custom

Bolt-ons and extras:

Services Dashboard

Do you want to know the status of your repair? Do you want the ability to export data and run your own analytics on failure rates? The Services Dashboard is an easy to use graphical interface enabling you to track repairs, by asset, by site or by model. Run a repair history report or create alerts showing you when equipment is overdue. There are plenty of built in reports to help you manage your assets.

ServiceDesk Support

24/7 online or over the phone support with access to product manuals, firmware downloads and knowledge base. No matter what the problem with your equipment the ServiceDesk can support you.

Operational Visibility Service (OVS)

Do you want visibility to better manage assets within your environment? Manage device configurations, no problem. The Operational Visibility Service provides the location, condition, health, usage patterns and repair history of your device. The Operational Visibility Service is linked to the Services Dashboard for a single simple to use interface with amazing alerts all to help you manage your fleet of devices.

Hand Held Computers

Provide your staff with real-time, portable connectivity with our range of best-in-class handheld devices..

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Scanners and Imagers

Dematic’s best-in-class range of scanners and imagers provide fast and responsive barcode reading.

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Contact Us

If you would to discuss how Dematic can improve and support wireless infrastructure at your facility.

Contact Dematic Real Time Logistics