Zebra Technologies Return Process

Option One: Repair Order Portal

• Ideal for larger partners and customers with frequent or bulk repair orders
• Instantaneous authorisations
• Detailed warranty & OneCare coverage information
• Immediate quotes for per incident (billable) repairs
• Registration and login required
• Real-time repair status updates
• Shipment tracking
• Schedule device collections (for customers entitled to this service)

Repair Order Portal

User guides, video tutorials, and FAQs are available here.

Option Two: Repair Request form

• Available for repair requests with up to 10 devices
• Authorisation usually within 1 business day
• No registration or login required
• Basic warranty and OneCare coverage information
• Separate Repair Status tool available on Support Community

Repair Order form

A simple guide and video are available here.

0800 226 529 (NZ)

contact.centre@dematic.com

Zebra Technologies Knowledge Base

Zebra Technologies Support Portal